Privacy Policy
What personal information do you collect?
We collect browsing data, IP addresses, and other information to improve your user experience. For more details, please see our Privacy Policy.
How do you use cookies?
Cookies are used to improve the site's functionality and the user experience. Learn more in our Privacy Policy.
Can I manage my cookie preferences?
Yes, you can manage cookies through your browser settings. For more information, please see our Privacy Policy.
Do you share my data with third parties?
Certain data are shared with third parties, such as Google Analytics. For more details, please read our Privacy Policy.
What are my rights regarding my data?
You have the right to access, change, or delete your data. See our Privacy Policy to learn more.
Return Policy
How much time do I have to return a product?
You have 30 days after delivery to return a product. Find all the details in our Return and Refund Policy.
Who covers the return shipping costs?
Return costs are the responsibility of the customer, unless the product is faulty. Please see our Return and Refund Policy for more details.
How long does it take to be repaid?
Refunds are processed within 7 working days after receipt of the product. More information can be found in our Return and Refund Policy.
What are the conditions for returning a product?
Items must be unused and in their original packaging. Please see our Return and Refund Policy for more information.
What should I do if I receive a faulty product?
We cover the return costs for faulty products. Please see our Return and Refund Policy for the full procedure.
Shipping Policy
What are your delivery times?
Orders usually arrive within 5 to 8 working days, depending on your location. All details are available in our Shipping Policy.
Do you offer free delivery?
Yes, we offer free delivery in France. Additional charges may apply for international shipments. Please see our Shipping Policy for more information.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can track your parcel via this link: Track your order.
Can I change my delivery address?
Please contact us as soon as possible for any address changes. However, we cannot guarantee changes after the order has been processed. All details are in our Shipping Policy.
What happens if my package cannot be delivered?
If a package cannot be delivered, return and reshipment fees may apply. Please see our Shipping Policy for more details.
Payment Policy
What payment methods do you accept?
We accept several types of payments, including Visa, Mastercard, Maestro, and American Express. Find the full list in our Payment Policy.
Are my payment details secure?
Yes, your payment information is encrypted and secured using the strictest security standards. More details are available in our Payment Policy.
What happens if my payment fails?
If your payment fails, your order will be automatically cancelled. Please see our Payment Policy for more information.
When will I be charged for my order?
If your card is approved, the payment amount will be immediately held. For more details, see our Payment Policy.
Can I change my payment method after placing an order?
No, once your order has been processed, you can no longer change your payment method. Please see our Payment Policy for more information.
General Conditions
What is the "right of withdrawal"?
You can cancel your purchase within 30 days. All details are available in our Terms of Use.
What happens if I receive a faulty product?
Defective products can be returned or exchanged. Please see our Terms of Use for more information.
Are the prices fixed once the order is placed?
Yes, once your order is confirmed, the prices are final. For more details, please read our Terms of Use.
Contact us!
Shop name: Electro Paris (an entity of Adsense B.V.)
Email: info@electro-paris.com
Phone: +31684949968
Address: Helsinkihaven 3N, Purmerend, 1448 KP, North Holland, Netherlands
Registration number: 88495078
Based in the Netherlands, we deliver to France under the brand name Electro Paris.